30-Day Refund Policy
At Shop Astrals, we are committed to ensuring your satisfaction with every purchase you make from us. We understand that there might be instances where you receive a damaged product. In such cases, we offer a 30-day refund policy to resolve the issue and make things right for you.
Conditions for Refund Eligibility:
Damaged Product: If the product you receive is damaged, broken, or defective, you are eligible for a refund within 30 days from the date of delivery.
Product Not as Described: If the product you receive does not match the specifications, features, or description as presented on our website or in our advertisements, you are eligible for a refund within 30 days from the date of delivery.
To initiate a refund, please follow these steps:
Contact Us: Reach out to our Customer Support Team within 30 days from the date of delivery. You can contact us via emailor call our helpline.
Provide Details: Kindly provide your order number, a clear description of the issue, and any relevant supporting photographs, if applicable.
Verification: Our team will review your request and may ask for additional information or evidence to verify the issue.
Return: If a return is required, we will provide you with instructions on how to return the product. Please ensure that the product is securely packaged to prevent any further damage during transit.
Refund Issuance: Once we receive the returned product and verify the issue, we will initiate the refund process. The refund will be issued using the original payment method used for the purchase.
- Refund requests must be made within 30 days from the date of delivery.
- The product must be returned in its original condition, including all accessories, packaging, and documentation.
- We reserve the right to reject a refund request if the product is damaged due to customer negligence, misuse, or improper handling.
- Refunds may take up to [X] business days to reflect in your account, depending on your payment method and financial institution.
Please note that our refund policy is applicable only to products damaged during shipping or products that do not match the advertised description.
Thank you for choosing Shop Astrals. We strive to provide you with the best shopping experience, and we are here to help you with any issues you may encounter.